What Passengers Don’t Say January 22, 2014 Understanding Our Passengers By Josh Olson Upon finding a pilot for an Angel Flight West (AFW) mission, the AFW staff frequently calls the passenger only to hear. “I never heard from a pilot, so I scraped together money from friends and family to buy a commercial ticket,” or “I started driving yesterday,” or even, “I canceled my appointments.” This type of response is really frustrating, both for staff and pilots. We… Josh Olson Read More »
